To send nurses a result note requesting follow-up by phone, which tool should Dr. Coal use?

The most appropriate tool for Dr. Coal to use in sending nurses a result note requesting follow-up by phone is QuickAction (In Basket). This tool is specifically designed for managing tasks and communications within the Epic system, making it ideal for prompt and efficient messaging regarding patient care.

Using QuickAction (In Basket) allows healthcare providers to directly communicate specific tasks and messages, such as requesting follow-up calls. This feature streamlines the process of sending results and ensures that the nursing staff can easily receive and respond to important information related to patient care.

In contrast, the other options are not optimized for this specific type of communication. QuickFilter (Chart Review) is mainly intended for reviewing patient charts and does not facilitate sending messages. User SmartPhrase is used for creating reusable text blocks for documentation rather than direct communication. Template Creator is for designing templates for documentation and workflows, which does not fit the need for sending a message requesting follow-up. Therefore, QuickAction (In Basket) is the most effective choice for this scenario.