If Dr. Ness wants to send a letter to patients who do not use MyChart, what should he do?

The most effective approach for Dr. Ness to communicate with patients who do not utilize MyChart involves the utilization of filters to identify specific patient demographics. By applying filtering, he can specify criteria that accurately reflect patients' MyChart usage, allowing him to isolate the individuals who do not have an active account.

Using filtering is crucial because it narrows down the patient list, ensuring that the communication is targeted and appropriate. Once the correct patients are filtered, Dr. Ness can take further action, such as sending a letter or setting up communication strategies tailored specifically for those patients who are not engaged with MyChart.

On the other hand, selecting all patients or accessing bulk communication features without first filtering might result in sending messages to individuals who already use MyChart, which would not serve the intended purpose. Therefore, starting with proper filtering is a fundamental step in managing the communication process effectively.